This solution is designed to help your business make sure that your systems are up to date and working properly.  A balanced approach is key.  Being proactive with regular maintenance keeps your systems reliable and reduces downtime.  We work with you to determine the best fit for your individual needs.  This service includes:

    - 24/7 Remote monitoring of your critical systems
    - Management and Administration
    - Microsoft Patching - patching with software and security updates
    - Antivirus Monitoring - making sure antivirus definitions are current
    - Autocorrecting software agents to reduce downtime
    - Automated tuning and maintenance
    - SPAM Filtering
    - Remote computer support
    - Firewall monitoring and management
    - Vendor Management
   

Keeping your business systems up and running is extremely important.  Equally important is making sure your data is protected and backed up.  For the small business owner, technology is available today that was once only for large corporations due to the extreme costs.  Small businesses now have affordable options for onsite and offsite recovery of their critical systems.  With our ShadowCloud offering you receive:

- Onsite and offiste image based backups of your systems - allows for full image and file level recovery

- Your company’s data, applications, settings, and environment are replicated to a SAS 70 Type-II data center. This provides you with maximum security and access to your data, applications, and environment in the cloud when you need it most. The days of having to wait to rebuild the server and reload applications and data are over.

- Software defects often are the root cause of downtime for small businesses. Generally, software upgrades are completed in a production environment during normal working hours. You no longer have to put your business at risk when deploying software updates. Leverage the Shadowcloud to test software upgrades or patches prior to deploying them to production. Once you have completed your testing, you can confidently deploy to production.

- Test Restores - Taking good backups is important but a big step that often gets overlooked is making sure you can restore those backups.  It isn't enough just to say backups were successful, prove it.  We prove it by performing periodic restores of your valuable information.

With our on demand support option you have access to hourly professional IT services and support.  We offer the same high quality remote and onsite support at hourly rates.  Not every business needs a full time IT professional or even needs a lot of IT support.  Our on demand support is there when you do need it.  This support can cover a wide range of immediate support needs and even include onsite visits to make sure your critical systems are up to date and running smoothly.  We value your business and look forward to working with you at every level.